FAQ - Customer Service

How long will my products take to arrive? 

We dispatch Mon-Fri from our warehouse in East Bentleigh, Victoria. All our products are delivered by Australia Post. Therefore depending on where in the country the parcel is going the delivery times will vary. Here's a rough guide;
Melb Metro 1-2 business days 
Victoria 1-3 business days 
Syd Metro 1-3 business days 
NSW/ACT 2-4 business days 
SA/QLD 4-6 business days 
WA/NT/North QLD 5-8 business days

Can I have Express Post? 

Yes, place your order online and follow it up with a phone call to us on 1300 798 830 to arrange and pay for additional express postage charges. 

Can I please 'Click and Collect'?  

No sorry, at this stage we cannot offer this service. 

What is 'Hot Weather Protection'? 

For an additional $10 our Hot Weather Protection consists of a reflective bubble wrap to offer more protection for your parcel. This is not a guarantee but it's extremely helpful in getting your goods to you safely. In cases of extreme heat we will hold off all dispatch. 

What does the 'best before' mean? 

All chocolate has a best before date which is a guide for when it's best consumed. If our products are short dated and heavily reduced the actual best before date will be mentioned in the product description.