frequently asked questions

Last Updated on November 05, 2015

We dispatch Mon-Fri from our warehouse in East Bentleigh, Victoria. All our products are delivered by Australia Post. Therefore depending on where in the country the parcel is going the delivery times will vary. Here's a rough guide; Melb Metro 1-2 business days Victoria 1-3 business days Syd Metro 1-3 business days NSW/ACT 2-4 business days SA/QLD 4-6 business days WA/NT/North QLD 5-8 business days
Yes, place your order online and follow it up with a phone call to us on 1300 798 830 to arrange and pay for additional express postage charges.
No sorry, at this stage we cannot offer this service.
For an additional $10 our Hot Weather Protection consists of a reflective bubble wrap to offer more protection for your parcel. This is not a guarantee but it's extremely helpful in getting your goods to you safely. In cases of extreme heat we will hold off all dispatch. .
All chocolate has a best before date which is a guide for when it's best consumed. If our products are short dated and heavily reduced the actual best before date will be mentioned in the product description. .