Caramel Mates

Where do you deliver?

We deliver all across Australia, sprinkling sweetness from coast to coast to every suburb! Our prices are in Australian dollars and include GST. 

Where are your stores located?

Check out our store locator and discover the closest candy wonderland near you: Store Locator

Do you offer click and collect?

You betcha! Swing by our East Bentleigh Warehouse in Melbourne and pick up your candy stash. 

How soon will my order be shipped?

We work our magic ASAP, typically sending out your goodies within 1-2 working days. If there are any delays we'll reach out with an estimation or replacement idea. 

How long will Delivery take?

For metro areas, expect your goodies to arrive within 2-4 working days, for regional areas, WA and NT allow around around 5-7 working days. Need something urgently? Give us a buzz, and we'll try our best to quote and look into a priority courier option.

How much is shipping?

Our delivery fees are calculated based on weight and your location. Starting from just $10 you can have your order shipped to you anywhere in Australia! 

Do you offer Same-Day Delivery Melbourne?

You betcha! Dive into our Gift Box range for goodies delivered straight to your door on the same day. Check it out here: Same Day Delivery Gifts

Where do you offer Same-Day Delivery for gift boxes?

Abbotsford, Albert Park, Alphington, Armadale, Ascot Vale, Ashburton, Ashwood, Aspendale, Aspendale Gardens, Balaclava, Balwyn, Balwyn North, Bangholme, Bayswater, Bayswater North, Beaumaris, Bellfield, Bentleigh, Bentleigh East, Black Rock, Blackburn, Blackburn North, Blackburn South, Bonbeach, Boronia, Box Hill, Box Hill North, Box Hill South, Braeside, Briar Hill, Brighton, Brighton East, Brunswick, East Bulleen, Bundoora, Burnley, Burwood, Burwood East, Camberwell, Canterbury, Carlton, Carlton North, Carnegie, Carrum, Carrum Downs, Caulfield, Caulfield East, Caulfield North, Caulfield South, Chadstone, Chelsea, Chelsea Heights, Cheltenham, Clarinda, Clayton, Clayton South, Clifton Hill, Collingwood, Cremorne, Croydon South, Dandenong, Dandenong North, Dandenong South, Deepdene, Dingley Village, Docklands, Doncaster, Doncaster East, Donvale, Doveton, Eaglemont, East Melbourne, Edithvale, Elsternwick, Eltham, Eltham North, Elwood, Endeavour Hills, Eumemmerring, Fairfield, Ferntree Gully, Fitzroy, Fitzroy North, Flemington, Footscray, Forest Hill, Frankston, Frankston North, Gardenvale, Glen Huntly, Glen Iris, Glen Waverley, Greensborough, Hallam, Hampton, Hampton East, Hampton Park, Hawthorn, Hawthorn East, Heatherton, Heathmont, Heidelberg, Heidelberg, Heights, Heidelberg West, Highett, Hughesdale, Huntingdale, Ivanhoe, Ivanhoe Eas,t Kensington, Kew, Kew East, Keysborough, Kingsbury, Kingsville, Knoxfield, Kooyong, Lower Plenty, Lynbrook, Lyndhurst, Lysterfield, Lysterfield South, Macleod, Malvern, Malvern East, Mckinnon, Melbourne, Mentone, Middle Park, Mitcham, Mont Albert, Mont Albert North, Montmorency, Moonee Ponds, Moorabbin, Moorabbin Airport, Mordialloc, Mount Waverley, Mulgrave, Murrumbeena, Narre Warren East, Narre Warren North, Newport, Noble Park, Noble Park North, North Melbourne, Northcote, Notting Hill, Nunawading, Oakleigh, Oakleigh East, Oakleigh South, Ormond, Parkdale, Parkville, Patterson Lakes, Port Melbourne, Prahran, Preston, Princes Hill, Research, Reservoir, Richmond, Ringwood, Ringwood East, Ringwood North, Ripponlea, Rosanna, Rowville, Sandhurst, Sandringham, Scoresby, Seaford, Seddon, Sherbrooke, Skye, South Kingsville, South Melbourne, South Wharf, South Yarra, Southbank, Spotswood, Springvale, Springvale South, St Helena, St Kilda, St Kilda East, St Kilda West, Surrey Hills, Tecoma, Templestowe, Templestowe Lower, The Basin, Thornbury, Toorak, Travancore, Upper Ferntree Gully, Upwey, Vermont, Vermont South.

Please note we deliver to every other suburb but via the National Postal Delivery option at checkout. 

Can you ship to multiple addresses?

While we can only ship to one destination per order, feel free to spread the love by placing separate orders for multiple addresses.

Do I have to be home to accept delivery? 

Postal partners will leave your treats at the door with Authority To Leave if it’s safe to do so or they will be re-delivered or redirected to your Post Office. 

What if my parcel is lost or stolen?

While we're the wizards of sweetness, we can't control everything. If your parcel goes on an adventure without you or is missing please reach out to the courier/postal partner to track it down.

What if my product is affected by heat or broken?

While we take every precaution with packing, extreme heat can be unkind on chocolate. We do hold off on shipping during hot weather to keep your goodies safe and sound and we suggest you are also mindful. We are not responsible for weather damage once in the hands of courier partners or at your residence. If your good arrive broken or damaged please contact us and we will do our best to assist. 

Do you offer refunds or exchanges?

No we don't do refunds or exchanges for online purchases so please choose carefully. 

Can you create custom or corporate gifts?

Please get in touch to discuss your requirements and we would love to try and create something to meet your individual needs. 

Do you offer bulk discounts?

Many of our goods online already feature a bulk discounted warehouse price. Please get in touch if you have a HUGE order outside our online offering. 

What if my SALE product has a short best before date? 

Our SALE products may sometimes be close to their 'best before' date, but rest assured, they're always in excellent condition. If they are being sold close the the best before this will be detailed in the product description and the the RRP will be discounted accordingly. All our products carry a 'best before' date, indicating their peak freshness. Properly stored chocolate can be enjoyed long after this date without any concerns. Please ensure you check the product description of all SALE items to check if it has a short best before detailed. 

How do you support sustainability in shipping and packaging practices?

We support eco-friendly practices by packing your orders in recycled shipping boxes, hence you may notice your order arrives in a product specific box. Additionally, our gift boxes and gift tubes are crafted with reuse in mind. They’re not only designed to make your gifts look great but can also be repurposed for future use. 

Can you order something that I can’t see on your website?

Give us a shout and we'll see if we can order it or point you in the direction of a similar product. 

Do you stock Vegan Products?

Check out our vegan collection  HERE.

Do you stock Gluten Free items?

Dive into our gluten-free goodies HERE.

What if I have an allergy or need more ingredient information?

Your safety is our top priority! All products are supplied sealed with ingredient and allergen information. If you need more details prior to ordering please get in touch. 

FAKE WEBSITE WARNING

To ensure you are shopping safely, please only purchase from our official website and trusted store locations. If you come across a suspicious website claiming to be Sweet As, do not enter any personal or payment details.

✅ How to shop safely:
✔ Only visit our official website: sweetas.net.au
✔ Be cautious of deals that seem too good to be true
✔ Check for secure payment options and verified contact details

If you have any concerns or need assistance, please contact our team directly. Thank you for your support and for helping us protect the Sweet As community!

Sweet As Team

OUR RETURN POLICY AT SWEET AS

We will happily refund or organise a replacement for your order for the following reasons:

1) You're not 100% satisfied with the quality of the product, or it has been damaged during delivery.
2) You've received the incorrect products in your order.

To start the returns process please email us at contactus@sweetas.net.au or phone us on 1300 798 830.

If a refund is approved, this will be done via the same payment method in which you placed your order; so either a credit card or PayPal payment. 
Refunds can take 3-4 business days to process, depending on bank providers. 

If we are re-sending something out to you that has either been left off an order, or didn't arrive in good condition, then Sweet As will cover this charge to redeliver these products to you. 

You can apply for a return or refund on your order up to 14 days after the order has been placed.